David L
HAMPTON, GA | 2022 Buick EnclaveJune 17, 2022
Breanna was great. She put no pressure on me, was very informative. My second car from there. will go back.
Response from Cronic Chevrolet Buick GMC, Inc
June 20, 2022Thanks for your very positive review of your sales experience especially with your sales representative Breanna. We appreciate your loyalty to the Cronic Automotive Group. Wanda Howell, dealer
Darrell B
HAMPTON, GA | 2021 Chevrolet 1500 SilveradoJune 16, 2022
Great customer service
Response from Cronic Chevrolet Buick GMC, Inc
June 22, 2022Thanks for your very positive review of your recent service experience. We appreciate your being a Cronic customer. Wanda Howell, dealer
Mike M
GRIFFIN, GA | 2021 Chevrolet 2500HD SilveradoJune 13, 2022
Your management was very rude about another customer. Cussing was involved about this customer. Management needs to be very aware that customers can hear everything in the waiting room. If u need more info- call me to discuss. My only complaint is the squeeking brakes. I already knew what I was going to be told and that is exactly what I was told. Due to condensation the brakes will squeek. I think it is BS. I have been buying from Cronic for over 25 years. I know many of my construction trades that have the same truck with the same issues. I will bring it back in but I assure you if something doesn't get resolved on my all day squeeking breaks I will no longer buy from cronic nor will I refer anyone else. Please call me.
Response from Cronic Chevrolet Buick GMC, Inc
June 15, 2022I talked with Mr. Morgan at length. We will arrange to get his truck back in our service department and check out the brakes issue. Our new service manager started today. I also addressed the issue of service writers and techs subjecting customers to inappropriate language. we appreciate his patience and being a Cronic customer. Wanda Howell, dealer
Anthony D
JONESBORO, GA | 2021 Buick Encore GXJune 13, 2022
They did not rotate my tries I was charged for it. And the got grease on my sun visor
Response from Cronic Chevrolet Buick GMC, Inc
June 15, 2022Our new service manager started today. We will be calling you to check out this complaint. Thanks for your patience. Wanda Howell, dealer
Paul C
GRIFFIN, GA | 2015 Chevrolet ColoradoJune 11, 2022
Prompt service
Response from Cronic Chevrolet Buick GMC, Inc
June 15, 2022Thanks for your high rating about your recent service visit. We appreciate your business. Wanda Howell, dealer
Raye R
LOCUST GROVE, GA | 2019 Buick EncoreJune 10, 2022
Dropped my car off because of a warning message 2 weeks before I picked it up. I was told it would be a week before they could look at it. Waited a week and then called to check on it. Left a message with a person. Never got a call back. Waited 2 days. Left another message, again no response. Waited 2 more days and was told to leave another message. Said no I would just go in person. When I arrived Dustin was very helpful. Pulled the car in immediately, ran the diagnostic and cleared the codes which was all it needed. So I had great service that day, but the 2 weeks before not so great. I understand they are short staffed, but still not the best customer service.
Response from Cronic Chevrolet Buick GMC, Inc
June 15, 2022We appreciate your patience with our service department. The new manager Walter Lopez started his job today. We are confident that his primary focus will be improved communication with customers. Thanks for being a Cronic customer. Wanda Howell, dealer
Brent G
BARNESVILLE, GA | 2017 Chevrolet 1500 SilveradoJune 10, 2022
Poor communication on the status of service, had to physically drive to the dealership for updates. My truck wasn’t serviced when told it would be, was 3 days after and no updates provided. The most upsetting, no one cared to apologize to me in person.
Response from Cronic Chevrolet Buick GMC, Inc
June 15, 2022I apologize for the unsatisfactory service department communication skills. Our new service manager Walter Lopez started today and his first priority is to improve customer communication skills. We appreciate your being a Cronic customer. Wanda Howell, dealer
Ronald C
FAYETTEVILLE, GA | 2005 Chevrolet 2500HD SilveradoJune 9, 2022
I arrived 15 minutes early for a 1:00 appointment to have the oil changed in my 2005 2500HD. It was 2:20 when I finally left the dealership. An hour and 15 minutes to complete an oil change is a bit much considering I had appointment. There was only one other person in the waiting room with me. Alan did give me a small discount, and I appreciated that. I have been using Cronic exclusively on service for both of my vehicles for over 10 years.
Response from Cronic Chevrolet Buick GMC, Inc
June 15, 2022We apologize for the delay in completing your oil change. It does take longer to change oil in a heavy duty pickup. We appreciate your being a Cronic customer. Wanda Howell, dealer
Lawanna R
GRIFFIN, GA | 2010 GMC TerrainJune 7, 2022
Great customer service my oil change didn't take long
Steven R
LOCUST GROVE, GA | 2019 Chevrolet 1500 SilveradoJune 6, 2022
Everyone was very helpful
Response from Cronic Chevrolet Buick GMC, Inc
June 6, 2022Thanks for your very positive comments about your recent service experience. Thanks for being a Cronic customer. Wanda Howell, dealer
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